- Previous experience in a technical support role.
- Solid knowledge of operating systems and office applications.
- Effective communication skills and the ability to interact with users of different levels of technology experience.
- Ability to lead and coordinate a support team.
- Customer-oriented and problem-solving skills.
- Supervising and coordinating the activities of the technology support team.
- Providing technical assistance to end users, addressing issues and inquiries.
- Effectively managing support requests, prioritizing and assigning tasks based on severity and complexity.
- Collaborating with other IT departments to ensure timely resolution of issues.
- Documenting and maintaining records of problems and solutions.
- Conducting reporting and analysis of support metrics.